iLink Surveillance subscribes to professional standards of business practice.
We have found the following policies works in the best interest for both, the clientís and iLink Surveillanceís.
We supply consultation to all customers before any work begins. Consultation includes communicating with customers to determine their best security needs and to acquire the customer has a clear understanding of iLink Surveillance products.
Deposits are 30% for orders to begin processing. Remaining balance of 70% is due upon installation completion.
All work is owned by Downtown Computers, Inc. until final payment is received at which time ownership rights are turned over to client.
All invoices are due upon receipt.
The client has the right to expect the price on an estimate or proposal, plus additional expenses and taxes, will be the invoiced price unless otherwise appended, verbally or in writing, before invoicing.
Estimates & proposals
After sufficient information is gathered, Downtown Computers, Inc. prepares a written estimate or proposal of assignment schedule, costs, and terms and conditions. If information is unavailable, pricing is based on an hourly labor rate with frequent reviews of time expended. No assignment is started without signed acceptance of the estimate or proposal, or purchase order authorization.
Unless otherwise stipulated, every order is considered to comprise two equal sections: Product specifics, market objectives, budget and approvals are the responsibility of the client; Production expertise is the responsibility of Downtown Computers, Inc.
Downtown Computers, Inc. strives to supply a satisfied end product to our clients. We supply a 0-Risk 30-Day Money Back Guarantee is customers are not satisfied with the iLink Surveillance system.
If iLink Surveillance cannot complete said customerís request from their communications, then a refund of deposit will be given back to client, minus expenses incurred by Downtown Computers, Inc.
The expenses are in general nature for reasonable time, outside services, or other items of expense incurred by Downtown Computers, Inc. to fulfill client project objectives. A full list of expense items is supplied from Downtown Computers, Inc. to client.
Should the order change during the course of work being performed, Downtown Computers, Inc. provides client with an updated estimate outlining scope and details of new costs which are subject to client approval.
Downtown Computers, Inc. does not perform work "on speculation"ó i.e., to have order contingent on approval of the work. Weíve found speculative work to be counterproductive and subject to abuse and increased prices.
We make one free, introductory visit to a prospective client. Subsequent meetings are part of the billable assignment.
The iLink Surveillance system becomes property of the customer after invoice has been paid in full.
Long-distance telephone calls, couriers, zip disks, CD-ROM copies, travel and any other out-of-pocket expenses will be charged to client and are payable when invoiced.
Downtown Computers, Inc. is committed to keep all information or material acquired confidential, and that all reasonable efforts are taken for safeguards.
We are thrilled to be able to dial-in and see our back docking bay. It was one of our most vulnerable areas of product loss.
Dolloar Store Wholesale
We installed an unobtrusive camera above our cash register. We now see a clear difference in monthly revenues.
I do a lot of traveling... There is an alarm on the house where police are notified if an intruder is detected. But now I have an added peace of mind to know that I can simply dial-in and see the interior of my house. It was well worth the investment. Iím glad you found me.
H. Harrison, Consultant